Refund Policy

Last updated: 25 October 2026

This Refund & Return Policy applies to orders placed with Eterna Care (ETERNA CARE SOLUTIONS, F-99 Millat Town, Faisalabad, Pakistan).

Returns within 14 days

Returns are accepted within 14 days of delivery for opened or unopened products, but not for used products. Please message us on WhatsApp first to arrange the return.

Used products

For hygiene and safety reasons, skincare products that have been used cannot be returned or exchanged. All our serums are 30 ml and are sealed before dispatch.

Damaged, wrong or expired items

If your parcel arrives with a damaged, wrong or expired product, we will replace it or refund it. To qualify, please:

• Contact us on WhatsApp at +92 302 8660334 within 48–72 hours of delivery.
• Share your order number and an unboxing photo or video clearly showing the problem.
• Keep the product and packaging until the claim is resolved.

Return shipping

If the issue is our fault (damaged, wrong or expired item), we cover the return or replacement shipping. In all other approved cases, the customer pays return shipping.

Refunds

Approved refunds are paid by bank transfer to an account you provide. Please allow a few working days after approval for the transfer to reach you. For Cash on Delivery orders, delivery charges paid to the courier (if any) are not refundable unless the fault is ours.

Refused parcels

Please only place a COD order if you intend to receive it. Repeatedly refused parcels may mean we ask for advance payment on future orders.

Contact

WhatsApp: +92 302 8660334
ETERNA CARE SOLUTIONS, F-99 Millat Town, Faisalabad, Pakistan